Privacy Policy

Last updated: November 2025

1. Introduction

Welcome to Kingston Trading (UK) Ltd t/a Kingston E-Liquids (“we”, “us”, “our”).
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit or make a purchase from www.kingstoneliquids.co.uk.

We comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Company Name: Kingston Trading (UK) Ltd
Trading Name: Kingston E-Liquids
Company Number: 08325124
VAT Number: GB177326292
Email: sales@kingstoneliquids.co.uk
Telephone: 01482 326555 (Option 3)

We are the data controller responsible for your personal data collected through this website.

3. Information We Collect

We may collect and process the following categories of information:

3.1 Information You Provide

  • Name, billing and shipping address
  • Email address and phone number
  • Payment details (processed securely via third-party gateways)
  • Account login details (if you register)
  • Communications sent to us (emails, messages, reviews)

3.2 Information We Collect Automatically

  • IP address, browser type, device information
  • Website usage data via cookies and analytics tools
  • Purchase history and preferences

3.3 Information from Third Parties

  • Age verification providers (for legal compliance)
  • Payment processors (e.g. Viva Wallet)
  • Delivery couriers (for shipping updates)

4. How We Use Your Information

We use your data to:

  • Process and fulfil your orders
  • Communicate with you about your purchases
  • Verify your age for legal compliance
  • Provide customer support and respond to enquiries
  • Send order confirmations, shipping updates, and service messages
  • Improve our website, products, and user experience
  • Send marketing emails (only with your consent)
  • Comply with legal or regulatory obligations

We do not sell or rent your personal data to third parties.

5. Legal Basis for Processing

We process your data under the following legal bases:

  • Contractual necessity: to fulfil your orders and deliver products.
  • Legal obligation: to comply with UK law (e.g. age verification, accounting).
  • Legitimate interest: to improve our website, prevent fraud, and ensure security.
  • Consent: for marketing communications and cookies (where applicable).

6. How We Share Your Data

We may share your personal information with trusted third parties necessary to operate our business, including:

  • Payment providers: Viva Wallet.
  • Delivery partners: Royal Mail, DPD, or similar couriers.
  • IT and website support providers: for hosting, maintenance, and analytics.
  • Regulatory bodies: where required by law or enforcement requests.

All third parties are required to process your information securely and only for the purposes specified by us.

7. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

Typical retention periods:

  • Order and invoice data: 6 years (for tax compliance)
  • Marketing data: until you withdraw consent
  • Website analytics: up to 26 months

8. Your Rights

Under the UK GDPR, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Correct any inaccurate or incomplete information.
  • Erasure: Request deletion of your personal data (subject to legal obligations).
  • Restriction: Limit processing of your data in certain circumstances.
  • Data Portability: Request a copy of your data in a portable format.
  • Objection: Opt out of direct marketing or processing based on legitimate interests.
  • Withdraw Consent: Where processing is based on consent (e.g., newsletters).

To exercise these rights, please email sales@kingstoneliquids.co.uk.

9. Cookies

Our website uses cookies to enhance your browsing experience.
Cookies are small files stored on your device that help us:

  • Recognise returning customers
  • Analyse website traffic and performance
  • Improve functionality and personalise content

You can manage or disable cookies in your browser settings.
For full details, please read our Cookie Policy.

10. Marketing Communications

If you opt in to receive marketing, we may send updates about new products, offers, and news.
You can unsubscribe at any time using the “Unsubscribe” link in our emails or by contacting us directly.

We will never share your email address with third parties for their own marketing.

11. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.
All payment transactions are encrypted and processed securely through certified third-party gateways.

Despite our best efforts, no online transmission is 100% secure, and you acknowledge this risk when using our website.

12. Transfers Outside the UK

Some of our service providers (e.g. analytics or email services) may process data outside the UK.
Where this occurs, we ensure that appropriate data protection safeguards are in place, such as UK GDPR adequacy decisions or standard contractual clauses.

13. Links to Other Websites

Our website may include links to third-party websites.
We are not responsible for their privacy practices, content, or security.
Please review the privacy policies of any external sites you visit.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The latest version will always be available on this page, with the date of the last update clearly shown at the top.

15. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact:

📧 sales@kingstoneliquids.co.uk
📞 01482 326555 (option 3)
🏢 Kingston Trading (UK) Ltd

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.